Customer Service

⊕ Placing an Order

⊕ Getting a Price Quote

⊕ Getting a Catalog

⊕ Getting Free Samples

⊕ Getting a Replacement Product

⊕ Satisfaction Guarantee

⊕ Price Matching

⊕ Return Policy

⊕ Shipping & Delivery

⊕ Payments

⊕ DVD Broadcast Rights Policy

⊕ Product Imprint & Customization

Placing an Order

Order Online

⊕ Order any product on this site by entering the quantity, completing any options and clicking the “Add to Cart” button to add the product to your Shopping Cart.

⊕ Click on “View Cart” to see products added to your Shopping Cart and click “Checkout” to complete the ordering process.

⊕ Follow the Checkout procedures to complete your order.

Order by Phone

⊕ If you need assistance with quantity discounts, personalization or have any questions about our products, call a customer service representative at 877-329-0570 (toll-free). Our hours of operation are Monday through Friday from 8:00 am to 5:00 pm Central Time. If no one is available, please leave us a message and we’ll get back to you the next business day.

Order by Fax or Mail

⊕ To order by Fax, download an order form, print and fill out the details of your order, then fax it to: 877-329-0573 (toll-free).

⊕ To order by Mail, download an order form, print and fill out the details of your order, then mail it to:

Prevention and Treatment Resource Press
69185 Sky Brook Road
Mandeville, Louisiana 70741

International Orders

⊕ International orders may not be placed online. To place an international order, call 877-329-0570 or download an order form and fax, mail or send via email to sales@ptrpress.com. For international shipping rates, please see below.

Getting a Price Quote

Price Quote Online

⊕ Add products to the Shopping Cart by clicking “Add to Cart” as if your were placing an order.  Continue with the checkout process, including entering shipping information. Click the “Download Quote” button to get a pdf price quote. Remember to reference the quote number when placing your order at a later time.

Price Quote by Phone

⊕ If you need a price quote and have questions about quantity discounts, personalization or products that would best fit your needs, call a customer service representative at 877-329-0570 (toll-free). Our hours of operation are Monday through Friday from 8:00 am to 5:00 pm Central Time. If no one is available, please leave us a message and we’ll get back to you the next business day.

Getting a Catalog

Catalog Request Online

⊕ Complete our online Catalog Request form and we’ll make your selections to you right away.

View eCatalogs Online

⊕ Visit the eCatalog Page/Request form and click on an eCatalog on the right-hand side to view in your browser.

Catalog Request by Phone

⊕ To have printed copies of any of our catalogs sent to you, call a customer service representative at 877-329-0570 (toll-free). Our hours of operation are Monday through Friday from 8:00 am to 5:00 pm Central Time. If no one is available, please leave us a message and we’ll get back to you the next business day.

Catalog Request by Fax or Mail

⊕ To request catalogs by Fax, send your contact information and areas of interest to: 877-329-0573 (toll-free).

⊕ To request catalogs by Mail, send your contact information and areas of interest to:

Prevention and Treatment Resource Press
69185 Sky Brook Road
Mandeville, Louisiana 70741

Catalogs for Conferences

⊕ We are happy to provide FREE copies of our catalogs for conferences and workshops. To request catalogs for your next event, contact customer service at 877-329-0570 (toll-free) or via email: info@ptrpress.com.

Getting Free Samples

Free Samples Online

⊕ Every product that may be sent as a Free Sample has an “Add Sample to Cart” button on the product detail page. Clicking on the “Add Sample to Cart” button adds the product to the Shopping Cart. When you have finished adding products to the Cart, complete the Checkout form and we’ll send the samples to you right away.

Free Samples by Phone

⊕ To order Free Samples of our products, call a customer service representative at 877-329-0570 (toll-free). Our hours of operation are Monday through Friday from 8:00 am to 5:00 pm Central Time. If no one is available, please leave us a message and we’ll get back to you the next business day.

Free Samples by Email

⊕ Send a list of item codes for the products you’d like to review for purchase consideration to: info@ptrpress.com. Be sure to include your contact information and shipping address.

Free Samples by Fax or Mail

⊕ To request Free Samples by Fax, send a list of selected products to: 877-329-0573 (toll-free). Be sure to include your contact information and shipping address.

⊕ To request Free Samples by Mail, send a list of selected products, your contact and shipping information to:

Prevention and Treatment Resource Press
69185 Sky Brook Road
Mandeville, Louisiana 70741

Free DVD Preview Policy

⊕ All of our videos (DVDs only) are available for a FREE 30 day purchase consideration Preview. Choose any three video programs and try them FREE for 30 days. To qualify, submit a signed request on your organization’s letterhead or call 877-329-0570. At the end of the 30 days, simply keep the programs and pay the invoice. To return the programs, all we ask is that you pay the return postage.

Getting a Replacement Product

DVD Replacement Policy

⊕ Any DVD that becomes damaged or defective from normal usage will be replaced FREE OF CHARGE for as long as the title is offered for sale. Proof of purchase is required. All we ask is that you call 877-329-0570 for a Return Authorization and, at your expense, send the damaged DVD to:

Prevention and Treatment Resource Press
69185 Sky Brook Road
Mandeville, Louisiana 70741

Presentation Display Replacement Policy

⊕ Any Presentation Display that becomes damaged or defective from normal usage will be replaced or repaired FREE OF CHARGE for as long as the title is offered for sale. Proof of purchase is required. All we ask is that you call 877-329-0570 for a Return Authorization and send the damaged Presentation Display to:

Prevention and Treatment Resource Press
69185 Sky Brook Road
Mandeville, Louisiana 70741

Guarantee, Price Matching & Return Policy

100% Guarantee

⊕ Your Complete Satisfaction is Guaranteed. We stand behind every product we sell. If you’re not absolutely pleased, for any reason, we will make an exchange, issue a credit or refund your purchase price. Simply call 877-329-0750 for a Return Authorization number and further instructions within 30 days of purchase. All products must be returned in resalable condition. This policy does not apply to customized, imprinted or special order items unless the problem with the order was due to our error.

Price Match Policy

⊕ If you find a lower price on a new identical item, just show us the lower price when you buy the item and we will match the price, or notify us within 7 days of your purchase and we will give you the difference! The item must be identical for price matching. The item must be in stock and available for purchase at that price from an authorized U.S. company, whose authorization we reserve the right to verify.

⊕ We don’t price match taxes and typographical errors. We don’t price match customized items, such as printing or promotional items.

⊕ If an item is marked clearance, the clearance price is only valid for an in stock product that is marked at that clearance price.

⊕ When calculating a price match, we’ll deduct any available coupons or discounts from our website price to arrive at a net price. For example, if you buy an item from us for $100 and we offer a $20 discount, the net price is $80. If another company’s price is $80 or more, we will not match the price. Another example: if you buy an item from us for $159 and you have a $30 coupon, the net price is $129. If another company’s price is $125, your price match would be $4.

⊕ We’ll match another company’s final price after deducting an instant rebate. If another company offers a product that comes with a mail in rebate, gift check, gift card or an equivalent, we will only match the price you pay at the point of purchase and will not take the mail in rebate, gift check, gift card or equivalent into account. If another company offers a product that comes with a free or discounted item and our website does not carry the free or discounted item, we will only match the price you pay at the point of purchase and will not take the free or discounted item into account.

⊕ When we compare our price to another company’s delivery price, the company’s shipping and handling fees will be added to their price to make a fair comparison against our price. If the other company’s shipping and handling fees are not supplied, we will add $19.95 to the other company’s price.

⊕ We may limit the quantities of price matched items, particularly if the other company does. In addition, we reserve the right to limit quantities sold to a customer.

Returns

⊕ Before returning products, call 877-329-0750 for a Return Authorization number. Send returned products clearly labeled with the Return Authorization number to:

Prevention and Treatment Resource Press
69185 Sky Brook Road
Mandeville, Louisiana 70741

Shipping & Delivery

Domestic Shipments

⊕ Shipments to the continental United States will be sent via UPS Ground or via LTL freight.  Shipments to APOs, FPO’s, Alaska, Hawaii, U.S. Territories & Canada are usually sent via USPS Priority Mail. Depending on the level of customization required to produce the products ordered, shipping will usually occur within 5 to 10 business days from the date of the order. Personalized and custom items may take 5 to 7 days longer. For exact delivery times, please call a customer service representative at 877-329-0570.

Shipping and Handling Rates

⊕ Domestic shipping and handling rates may be calculated using the following:

SHIPPING AND HANDLING
Subtotal of OrderContinental U.S.Alaska, Hawaii, U.S. Territories,
Puerto Rico & Canada
Orders under $50$7.00 S/H$9.00 S/H
$50-$49910% S/H20% S/H
$500 – $19998% S/H15% S/H
$2000+7% S/H12% S/H
For Rush orders please contact us at 877-329-0570.

Standard Shipping Times

⊕ Calculate UPS Ground time in transit using the following:

International Shipping and Handling Rates

⊕ International shipping and handling rates may be calculated using the following:

INTERNATIONAL SHIPPING AND HANDLING
Subtotal of OrderInternational Priority Mail
Orders under $150$45.00 S/H
$150-$49930% S/H
$500 – $199925% S/H
$2000+20% S/H
For Rush orders, please contact us at 877-329-0570 or email sales@ptrpress.com.

Shipment Tracking

⊕ UPS and LTL shipments may be tracked with a UPS tracking number or PRO number. You will be emailed a tracking number after your order ships or you can call a customer service representative at 877-329-0570  or email service@espublish.com with any questions about your order status.

Payments

Preferred Payment Methods

⊕ Prepayment by credit card (we accept Visa, MasterCard and American Express).
⊕ Prepayment by PayPal.
⊕ Purchase Orders from qualifying organizations.
⊕ Payment Terms are Net 30.
⊕ Payment must be made in US funds.
⊕ All pricing for products in our catalogs and online are subject to change without notice.

Sales Tax

⊕ Sales tax will be charged on all orders shipping to a Louisiana address. The current Louisiana sales tax rate is 0.04%.

DVD Broadcast Rights Policy

Video Program Rights

⊕ Video programs may be shown to general audiences after purchase. For Broadcast Rights on cable or via over-the-air transmission, additional costs and written permission is required. Video programs may not be duplicated. For Program Duplication Rights, additional costs and written permission is required. A Digital License is available for an additional cost. A Digital License includes the right to use programs with a digital media system within an organization. Contact your sales representative for further details.

Product Imprint & Customization

Custom Imprint

⊕ Many of our products may be imprinted with your custom message. You may include your organization’s name, address and contact information, your logo or any custom message to the product’s imprint area.

Artwork Creation Options

⊕ We can accept your Camera Ready Artwork. Send files to art@espublish.com.
⊕ Our Art Department will create a custom imprint for you using your information.
⊕ Many of our products may be personalized using our online Product Designer.

Artwork Proof Approvals

⊕ Once the artwork for your custom imprint is finished, an electronic version will be sent via email for your approval. Please carefully review the artwork. Once approved, we will not be responsible for any errors or omissions in your custom imprint.

Product Customization

⊕ Many of the products we sell can be modified to meet your specific requirements. Text can be modified and graphics or images replaced to suit your community’s needs. For more information on Product Customization, please contact a customer service representative at 877-329-0570.